Procedure - Faulty Goods/DOA (Dead on Arrival) Items
Any product which fails shortly after sale is considered DOA
Please comply with the following steps:
Should any Triforce Australia product be received which is faulty or DOA, please notify the Triforce returns department immediately. A completed RA form must be received by the RA department within 7 days from receipt of the DOA/faulty item.
To request a Triforce RA form please do one of the following:
(a) Click for a Returns Authorisation form
OR request a Returns Authorisation form via:
(b) Fax -02 9659 6833
(c) Phone - 02 9659 6822
(d) Email - firstname.lastname@example.org
Please complete all sections of the RA form and either fax or email the completed form to Triforce Australia. Fax (02) 9659 6833 or email email@example.com
Please ensure you have a manufacturer's authorisation number if appropriate. If you are not clear on this Step please phone the Triforce Returns Department on (02) 9659 6822 for clarification.
Once we have verified the manufacturer's authorisation number we will supply you with a Triforce Return Authorisation Number. Please record this number for later reference as this number must be quoted on all future correspondence. RA numbers are valid for 30 days only.
Return the faulty or DOA item, in original packaging, clearly stating your authorized RA Number to: (DO NOT WRITE DIRECTLY ON ORIGINAL CARTON/PACKAGING)
Loading Dock Lower Level
24-32 Lexington Drive
Norwest Business Park,
Bella Vista NSW 2153
Return Authorisation No: TFA_ _ _ _ If the RA Number cannot be identified the item will be returned at your expense.
Triforce Australia will repair, replace or credit the item within one month of its receipt (exceptions to this rule may occur from time to time)
NOTE: A charge of 15%, based on the invoiced amount, will apply to any returned products that are tested and found not faulty (based on manufacturer's specifications).
All costs associated with having the goods returned to the customer will be borne by the customer.
Products that are found deliberately damaged by a customer or altered in any way will void warranty and products will be returned to the customer at the customer's expense.
For products incorrectly shipped by Triforce Australia being:
Triforce Australia will only accept the return strictly within 7 days from the date of invoice.
Please refer to step 1 above. The product must be unopened and in a saleable condition.