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31-May

Triforce Celebrates 20 Years Of Service Excellence To Australia’s Mid-To-Large Enterprise Customers

Triforce Celebrates 20 Years Of Service Excellence To Australia’s Mid-To-Large Enterprise Customers

Friday, May 31, 2013

Triforce, the enterprise solutions specialists, is celebrating a major milestone; 20 years operation in the IT technology and services space. Its commitment to customer service and the expertise of its staff has helped it thrive, and its services business, launched five years ago, has seen the company continue to redefine itself to the market.

Expertise and customer excellence are mandatory for targeting the ASX 200 organisations and mid-to-high end enterprises that Triforce counts as its customer base, and Triforce recruits the most experienced and certified staff to give its customers confidence in its expertise. Its focus on staff availability and efficiency help customers to deliver solutions on-time and on-budget and the highly consultative approach that Triforce takes to projects lends itself well to managed services opportunities; a service that the company has seen massive growth in the past five years.

To help keep CIOs and IT decision makers informed, Triforce has also celebrated its 20-year milestone with the launch of a new-look website that outlines the benefits of its technology solutions and managed services offering. The website (www.triforce.com.au) recognises that the CIOs of Australia’s enterprises are under increased pressure from their boards to utilise technology to find greater differentiation.

“CIOs are looking to technology and IT, including concept areas such as big data and analytics to build better business intelligence. They’re asking how to use that intelligence to better service customers, and that’s where our experience comes in,” Triforce General Manager, Corie Marinucci, said. “We’ve got the ideal mix of technical expertise that we can apply to customer problems, which is a key differentiator as it enables us to develop solutions that solve complex business problems.”

Three key pillars for success have seen Triforce thrive over the past 20 years of business, allowing the team to meet the needs of CIOs and help their teams roll out major technology initiatives:

Reliability and Expertise: Triforce’s customers are able to rely on its technical ability as well as its ability to integrate and design solutions to suit business needs. The team at Triforce have a long history in bringing complex multi-vendor solutions to customers in a flexible and consultative manner.

Flexibility and Efficiency: Through Triforce’s highly consultative approach, it is able to adapt to customer requirements. With a mantra of thinking outside the square, the team at Triforce recognises that no customer is the same and it is critical to address its unique pain points when building a technology solution.

Customer Service: It is often overlooked, but for the mid to large enterprise space customer service remains king. From CIO down to an IT manager or a systems admin, customers have the ability call at any time of the day to ask how to solve a problem that they may have. It’s something that has always been a pillar of Triforce’s our culture, and in turn its success.

With the pressure on CIOs to find ways to cut costs and still grow an organisation’s technology capabilities, partners like Triforce, with a suite of solutions around best practice data management, infrastructure and application support and technology consulting are proving more indispensable now than ever before. With the company pushing further into the midmarket space, Triforce is looking forward to 20 more years of solid growth.

“We see a lot of potential in taking the technology solutions that the corporates would benefit from and bringing that down to the medium business market to either assist in solving business problems or gaining cost efficiency,” Marinucci said.

“The mid-market for us is very important and continues to be a growth area for us, and there is a large base of medium business clients here in Australia who we believe have been under-serviced for years from an IT perspective.”